Last Updated: 02/28/2025
By booking an appointment with The Princess Injectors® or Skin Princesses at Windermere Medical Spa & Laser Institute (“the Spa”), you acknowledge that you have read, understood, and agree to the following policies. These policies are in place to ensure a seamless experience for all patients while respecting the time and expertise of our providers.

1. New Patient Deposit Policy: A $100 non-refundable deposit is required for all new patient appointments with all providers except PA Kennedy. PA Kennedy Consultations: A $200 non-refundable consultation fee applies, regardless of provider status, Beauty Bank membership, or service type. Deposits and consultation fees must be paid at the time of booking to confirm the appointment. Cancellations within 48 hours or failure to show up will result in forfeiture of the deposit or consultation fee with no exceptions. To rebook after a late cancellation or no-show, a new patient must pay an additional $200 non-refundable fee before scheduling again.

2. Existing Patient Consultations: PA Kennedy: $200 per session and the other Princess Injectors® (NPs): $100 per session for existing patients.

3. Prepaid Services Policy: The following services must be fully prepaid before scheduling: MK Butt Lifts, Sculptra/Radiesse Butt Augmentations, Sofwave and UltraClear.

Prepaid Service Cancellation Policy: If a prepaid service is canceled within 48 hours or the patient no-shows, a $200 penalty fee applies even if the service was prepaid. No refunds or rollovers for prepaid treatments in the event of cancellation or no-show.

4. Card on File Policy: An active credit or debit card must be always kept on file. If the card on file declines, the patient will be required to add a second card on file before scheduling any future appointments. By booking, you authorize Windermere Medical Spa & Laser Institute to charge the card(s) on file for any applicable deposits, no-show fees, late cancellation fees, and unpaid balances.

5. Payment Terms & Conditions: Full payment for services is due at the time of service. We accept all major credit and debit cards as well as Care Credit. Checks and insurance are NOT accepted. Beauty Bank members must keep their payment information updated to maintain membership status. Failure to comply with payment policies may result in additional fees, cancellation of services, or legal action to recover outstanding amounts.

6. Sales & Return Policy: All sales on services and product packages are final. Unopened retail products may be returned within 7 days for instore credit only. No cash refunds will be issued under any circumstances.

7. Cancellations & No-Show Policy: Appointments must be canceled or rescheduled at least 48 hours in advance. Late cancellations (less than 48 hours before the appointment) and no-shows will incur a $200 fee, regardless of whether the service was prepaid. New patients who no-show must pay an additional $200 non-refundable fee before rebooking.

8. Marketing & Communication Consent: By inquiring about an appointment through any format (including but not limited to phone calls, texts, Instagram, website forms, and email), you consent to Windermere Medical Spa & Laser Institute collecting and storing your contact information. You agree to receive marketing, promotional, and appointment-related communications via email, text, or phone. You may opt out of promotional communications at any time by following the instructions provided in our messages. However, opting out does not affect your ability to receive important appointment reminders or transactional communications.

9. Dispute & Arbitration Policy

9.1 No Refund & No Dispute Policy: All payments are final and non-refundable. By booking an appointment, you acknowledge that no refunds will be issued under any circumstances. By booking, you agree to all medical spa policies and waive any right to dispute charges through your financial institution, including but not limited to credit card chargebacks. If a chargeback or payment dispute is initiated, Windermere Medical Spa & Laser Institute reserves the right to seek legal remedies, including attorney fees and collection costs.

9.2 Dispute Resolution & Arbitration: If a dispute arises, we encourage open communication first. In the event of an unresolved dispute, both parties agree to resolve the issue through arbitration rather than court proceedings. Arbitration will be conducted under the American Arbitration Association (AAA) in Florida. Arbitration is a simpler and faster resolution process than litigation and avoids lengthy legal battles.

9.3 No Class Action: Any disputes must be resolved on an individual basis. By booking, you waive the right to participate in class-action lawsuits or collective legal claims against Windermere Medical Spa & Laser Institute.

10. Acknowledgment & Agreement: By booking an appointment, you explicitly confirm that you have read, understood, and agreed to all terms and conditions set forth in this Agreement. Failure to adhere to these policies may result in:

✔ Appointment restrictions

 ✔ Loss of prepaid services

 ✔ Additional charges

 ✔ Permanent termination of booking privileges

These policies are in place to protect both your time and ours while ensuring the highest level of service.